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Enter the measurements of your rooms to obtain the square meters needed.

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Frequently Asked Questions

Can I return an order?

No refunds are accepted after the advance payment has been made. 

What guarantees do you offer?

In the installation service, 1 year warranty with the care and recommendations that we will give you (we are sure that if you did not present any damage during that year, you will not have incidents in the future) Lifetime warranty on the structure of the wood with the care and recommendations that we will give you.

How long does it take for an order to arrive?

10-12 business days after 100% of the order is paid.

Where do you ship to?

We ship throughout the Mexican Republic

Do you ship outside Mexico City?

Yes, we deliver to all the Mexican Republic with shipping cost.

Do you have installation service?

If we have installation service, in Mexico City and Monterrey without additional travel expenses, in foreign cases, the value of travel expenses of our installers is included.

Where do your floors come from?

They come from three places: North America Europe Mexico

How long do the floors last?

11/1.8mm = 40 years 12/3 mm, 14/3 mm = 60 years 15/4 mm =80 years

Do they do anything for the environment?

We are certified by the FSC (Forest Stewardship Council), its mission is "To promote environmentally appropriate, socially beneficial and economically viable management of the world's forests". We also have reforestation projects, once a year we plant one hectare which is equivalent to 700 trees. For every tree we use, we plant eight.

How can I contact you?

Contact us through: Whatsapp: 55 64 30 64 79 Phone: (55) 17 10 - 83 60 Mail: ventas@taigafloors.com

What payment methods do you have?

All bank cards Visa, Mastercard, including American Express; bank transfer, deposit on account, cash.

What is the difference between engineered and solid floors?

The difference is its composition, the solid floor is 19 mm thick which are of the wood species of your interest, we have two formats: to polish on site and pre-finished, the latter has aluminum oxide finish. The engineered wood floor is composed of several layers of plywood and in its upper part contains a noble layer of the wood species of your interest and an aluminum oxide finish. Its thickness can be from 11/1.8 mm, 12/3 mm, 14/3 mm or up to 15/4 mm.

Where are your stores located?

We have two stores in Mexico City Prado Norte: Av. Prado Norte 420, Sotano 1, Lomas de Virreyes, Miguel Hidalgo Interlomas: Plaza Comercial Mexicana Interlomas, Blvd. Magnocentro, Lomas Anáhuac, Naucalpan de Juárez, Méx.

Are you coming to take measurements?

Yes, we usually recommend that one of our installers take measurements of the space.

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